Terms & Conditions

Last updated: October 2026 · Snowdonia Breaks website

These are the terms that govern a booking with Snowdonia Breaks. We've written them to actually be read, not to generate eye-strain. They're fair, they're honest, and there shouldn't be anything in here that surprises you. If something isn't clear, just ask before you book.

About us

This website features three self-catering holiday cottages — Eryri Cottage, Siabod Cottage and Bwthyn (the Welsh word for "cottage") — in Capel Curig, Eryri (Snowdonia) National Park, North Wales, LL24 0EF.

The cottages are owned and operated by two different legal persons, and your booking — and therefore your contract — is with the Owner of the particular cottage you book:

For Eryri Cottage and Siabod Cottage, the Owner is Snowdonia Breaks Limited, a company registered in England & Wales under company number 07211501, whose registered office is at 8 Beecham Court, Wigan WN3 6PR.

For Bwthyn, the Owner is Ian Greenhalgh, an individual, whose address for service is 8 Beecham Court, Wigan WN3 6PR.

In these terms, "the Owner" (also "we" and "us") means the Owner of the cottage you are booking, and "you" means the lead guest making the booking.

Booking and confirmation

When you book on this website, you choose your dates, pay, and that's it: your booking is confirmed straight away. You'll see the confirmation on screen and we'll email it to you as well. The contract between us is made when your payment goes through. While you're on the payment page we hold the dates for you for 30 minutes.

If you've stayed with us before, you may be able to book the way you always have: send a booking request, wait for us to confirm it by email, then pay by bank transfer. If that applies to you, the website will tell you when you book, and your booking is only confirmed once we've emailed to confirm it.

You must be at least 18 years of age to make a booking. By booking, you confirm that you are.

Because your booking is for particular dates, the 14-day cancellation period that applies to many things bought online doesn't apply to it. That's the law rather than us being awkward, but it does mean it's worth double-checking your dates before you pay.

Payment

Your payment is made to the Owner of the cottage you book (see "About us" above). You can pay in one of two ways:

Card payments are handled by Stripe, a regulated payment provider. Your card details go straight to Stripe on its secure payment page. We never see or store your card number.

If you pay a deposit: the deposit is non-refundable. By choosing this option, you also agree that we can take the balance from the card you paid the deposit with, on the date shown when you book and in your confirmation email. We'll email you a few days beforehand so it doesn't come as a surprise, and again once it's done. If you'd rather pay the balance sooner, or your card is about to change, just let us know.

If the balance can't be taken (the card has expired, say, or your bank wants you to approve the payment yourself), we'll email you a secure link to pay it online. Please pay within 3 days of the due date. If it still hasn't been paid by then, your booking will be treated as cancelled by you: the dates are released and the deposit is not refunded. We'd much rather not get to that point, so if something's getting in the way, tell us before the deadline and we'll talk.

Changes to your booking: if we agree a change that alters the price (an extra guest, a dog, different dates), we'll confirm the new total with you. If you've only paid the deposit, the balance taken on the due date will simply be the new balance. If you've already paid in full, we'll tell you how to pay the difference, or refund it if the price has gone down.

Paying by bank transfer (returning guests): if you've booked by request, we'll send our bank details with your confirmation and ask for payment in full no later than 7 days before your arrival date. For bookings made within 7 days of arrival, payment is due straight away. If payment isn't received by the due date, we may treat the booking as cancelled and relet the cottage. Again, if you're running into difficulty, let us know before the deadline.

Cancellation by you

We get it — things happen. Holidays get cancelled. We don't want that to be your experience, but if it is, here's how we handle it.

Please give us as much notice as you possibly can. The earlier you let us know, the better chance we have of filling the dates.

If you've paid a deposit only: the deposit is non-refundable, and we won't take the balance. That's the end of it, with no further charges. The same applies if your booking is cancelled because the balance wasn't paid.

If you've paid in full: we don't offer a standard refund. But we do try our best to relet your dates — and if we manage it, we'll pass on what we receive from the replacement booking, up to the amount you paid.

For example: you book five nights for £500, pay in full, and cancel with a week to go. We manage to fill those five nights with two shorter bookings totalling £400. We'll refund you £400 — not £500. If we can only fill some of the nights, you'll receive whatever those nights brought in. If we can't fill any of your dates, there's no refund.

We appreciate this isn't a conventional cancellation policy, but we think it's an honest one. It means we're both in the same boat — we'd both rather the dates get filled.

Any refund goes back to the card you paid with, or to your bank account if you paid by transfer.

Travel insurance: We strongly recommend that you take out travel insurance that covers cancellation. It's inexpensive and gives you a safety net that we genuinely cannot provide. If you cancel and we can't relet your dates, your only recourse is your insurer — not us.

Cancellation by us

We have never had to cancel a booking and intend to keep it that way. But in the highly unlikely event that we have to cancel yours — for example, due to a serious property issue outside our control — we will refund every penny you have paid, in full, without delay, to the card or account you paid from. We'll also do our best to give you as much notice as possible and, where we can, help you find alternative accommodation in the area.

Check-in and check-out

Check-in is from 4:00pm on your arrival date. Check-out is by 11:00am on your departure date. If you'd like to arrange a different time, please contact us in advance — we'll always try to accommodate where we can, but it depends on what's happening around your stay.

Please don't arrive early and let yourself in. The cottage may still be being prepared for your stay.

Number of guests

Each cottage accommodates a maximum of 4 guests. This is a hard limit, not a guideline. If you're hoping to squeeze in a fifth, please don't — it's a condition of our insurance and our licence. If you book for four and show up with more, we reserve the right to refuse entry without a refund.

The minimum stay is 2 nights.

Pets

We love that you want to bring your dog (or other well-behaved pet). Up to two pets are welcome at the cottage. If you're hoping to bring more, please message us first and we'll have a conversation about it.

Pets are welcome everywhere in the cottage except upstairs. We know this might be a hard rule to enforce at 2am, but it's one we ask you to stick to.

Fair wear and tear from pets — muddy paws, the occasional hair situation — is all part of it and we won't hold that against you. Genuine damage is a different matter. If your pet causes damage beyond normal wear and tear, we'll let you know after your stay and may ask you to contribute to the cost of repair or replacement.

The hot tub

The hot tub is one of the things guests love most about the cottage, so we want to be honest with you about how it works.

It's a handmade cedar hot tub, heated by an air source heat pump to a constant 38°C. There are no jets or bubbles — this is intentional. Jets make hot tubs significantly less energy-efficient and cool the water faster, which isn't great for the environment or for you. The temperature is set by us and cannot be adjusted by guests.

The hot tub is available year-round and is never deliberately switched off. The only times it's out of use are:

If the hot tub is unavailable for reasons other than routine cleaning (i.e. a breakdown), we'll do everything we can to get it back up and running for you. If we can't restore it within 24 hours, we'll refund £20 for each complete day of your stay that it remains out of action. This is our full liability in relation to hot tub unavailability.

We understand the hot tub is a significant draw, and we do everything we can to make sure it's ready and waiting for you.

Garden safety

Please read this before you arrive, particularly if you're travelling with young children.

There is an unfenced drop of approximately 7 feet from the cottage garden to the parking area of the neighbouring property. This is a genuine hazard and one that's not immediately obvious. Children should not be allowed to play in the garden unsupervised. We take no responsibility for accidents arising from failure to observe this warning.

Smoking

The cottages are strictly non-smoking indoors. This applies to cigarettes, e-cigarettes, vapes, and anything else you'd care to light. If you want to smoke, please do so outside, away from open windows and doors. Evidence of indoor smoking may result in additional cleaning charges.

Looking after the cottage

We ask that you leave the cottage in a reasonable condition at the end of your stay. That doesn't mean an immaculate show home — it's a holiday, not a hotel inspection. But please do the basics: wash up, take your food, put rubbish in the bins provided. We'll take care of the rest.

If something gets broken or damaged during your stay, please just tell us. We're reasonable people. Accidents happen. What we really want is to know about it so we can sort it before the next guests arrive, and honesty goes a long way.

Deliberate or negligent damage beyond fair wear and tear may be charged to you. We'll always discuss this with you first and provide evidence.

Our liability

The Owner's liability to you is limited to the total amount you have paid for your stay. We are not responsible for loss, theft, or damage to your personal belongings during your stay. Guests are responsible for their own safety and the safety of their party, including children and pets.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from your booking will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions

If anything in these terms isn't clear, or if your situation doesn't quite fit the boxes above, please just get in touch. We'd rather talk it through before you book than have a problem after.